Simple Help Desk Software
Help Desk software is necessary for providing good customer support nowadays. It is estimated that businesses lose huge revenue due to poor customer support.
However, now it is possible to provide good customer support with simple help desk software. Help desk software provides tools such as live support and online ticketing services. All of this makes things easy for their service team to respond to customer queries easily.
A Simple Help Desk Software
Simple Help Desk Software organizes all support tickets making it easier for the service team to respond and solve customer problems.
Whenever a customer faces any problem then will open a support ticket to get help from the representatives. These tickets make it easy to track all customer’s behavior. This will enable quality support from the support team towards the customers.
Simple Help Desk Ticketing System
The real-time ticketing system is a primary feature of simple helpdesk software. A simple help desk ticketing system will provide support tickets to customers in case they need support. The support team can see the status of these tickets in real-time. They can see which tickets are pending support and respond accordingly.
There are many help desk ticketing systems on the market. All help desk software provides these features even in their free plans but of course with limitations. Some well-known and best helpdesk software are Freshdesk, Zoho Desk, ConnectWise, etc.
Freshdesk Ticketing System
Freshdesk is a cloud-based helpdesk software known for its excellent ticketing system and customer support. It provides both email and social media ticketing systems. Freshdesk provides a free plan and it is capable enough to manage a small size business. You can add unlimited users through the free plan and it also has mobile apps for both android & ios.
Zoho Desk is a well know helpdesk software solution for a long time. It has very flexible features to scale the customer support department. It provides features like social and email ticketing, ticket management, reporting real-time as well as integration with other Zoho products.